Frequently Asked Questions
- How much is an item?
Check our website https://www.tylrhome.com/collections/all/?view=All to see the price and complete specs of the product you are interested in.
- What is your warranty policy?
Here is our warranty policy - https://www.tylrhome.com/pages/warranty-and-return-replacement-policy
- What is your Return/Replacement Policy?
Per DTI, consumers may return or exchange goods or avail of other remedies, in case of hidden faults or defects. Change of mind is not considered when requesting for a refund or replacement:
- Customer can claim for replacement or refund within 7 business days from the date of purchase.
- Customer must return the item in its original condition and packaging with all accessories and freebies.
- Customer must present the proof of purchase which our authorized personnel can validate.
Baumann Living reserves the right to do a technical evaluation of the product prior to approval of return/refund/replacement request.
Cancellation of orders due to change of mind using credit card payment will be subject to credit card processing fees by the payment solutions provider.
Refund or replacement may take up to 7 days upon approval.
Here is our return or replacment policy - https://www.tylrhome.com/pages/warranty-and-return-replacement-policy
- Where is your physical store?
Our products can be found online on our website https://www.tylrhome.com/pages/where-to-buy or at any S&R branch nationwide.
- What are your modes of payment?
We accept the following modes of payment: Paypal, Credit/Debit Card and BDO bank deposit/transfer. We do not accept COD and we don’t have any installment scheme yet.
- Do you have a service center?
Yes we do! The Tylr & Baumann Living Main Service Center is at Unit S01 2/F Northeast Square, 47 Connecticut St., Greenhills, San Juan City. If you have any questions, service request or would like to know more about our products, please contact us using this form. We will get back to you within 24 hours (excluding Sundays and Holidays).
Our Customer Support will reply from Monday to Saturday 9:00am to 6:00pm (except Sundays and holidays).
For other authorized service centers, please visit our Support Center page here:https://www.tylrhome.com/pages/support-center
- Do you have home service repair?
Due to the prevailing ECQ/MECQ/GCQ, we have temporarily suspended our home service repair.
- Do you sell accessories and spare parts?
Yes we do, you may order from our website https://www.tylrhome.com/collections/consumables-accessories/?view=All. If the item you need is not there, send us a message.
- How much is shipping?
We ship all items for free within Metro Manila, except spare parts and accessories.
Outside of Metro Manila, we use JRS Express (prepaid), AP Cargo (freight collect) or LBC (freight collect). Please ask us for a quote.
For all spare parts and accessories, you may arrange for pick up from our Greenhills, San Juan showroom using your preferred courier. Please wait for a call advising you when the item(s) are ready for pick up.
- Why are S&R prices lower than your website?
S&R, which is our exclusive distributor, is a membership shopping club. Their prices are lower because of membership pricing and they also conduct their own promotions.
- How long before our orders are delivered?
Processing and delivery take 3-5 working days after payment confirmation. This does not include weekends. Provincial shipping could take anywhere from 1-4 weeks depending on location and courier.
- How do I check my order status?
You may track your orders through this link: https://www.tylrhome.com/pages/order-status
- If an item is listed as out of stock, how do we know when it will be available?
If the product you are looking for is “out of stock”, please click the “add to cart” button on our website and leave your contact details so we can contact you once new stocks arrive.
Leaving your contact details is not considered a reservation or pre-order. We use it to notify you when an item becomes available so you can proceed to our website to order.
- How do we register a product?
To register your item online, please follow this https://www.tylrhome.com/pages/register. If the sales invoice or receipt is not available, you may request for a reprint, or a certificate of purchase from the S&R club where you bought the item.
If you bought the item online, you may use the Sales Invoice OR the Delivery Receipt Order Number that was included in the delivery of your item.
- Do your products come with a manual?
Yes they do. In case you lose your manual, just go to our product page on the website and you will see a downloadable instruction manual at the bottom.
- What if my item is already out of warranty?
If your item is already out of warranty, you may still have it serviced but labor and parts fees will apply.