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1. Where is my order?

Once your order is placed, and processed, you will receive an email stating that your order has been dispatched. This will contain your order ID number, the shipping method you have selected, and the items you have ordered. Please be aware that your order is subject to the shipping times that you've selected.

If you are unsure of the method of shipping you have selected for your order, you can view this on your order conformation email which was sent to you right after your order was placed.

Please note, Standard Airmail is the default shipping method.

If you do not select a different method of shipping for your order, and proceed with the default method of shipping, Standard Airmail, you accept that it is a non-tracked, non-prioritized shipping service.

If you select a tracked method of shipping, once your order is dispatched, you will receive an email with all your tracking information and the steps to track the progression of your parcel.

To check the estimated delivery time of your parcel, please view our Shipping Chart, located in the section titled ‘DELIVERY INFORMATION’, under subtitle ‘What are my shipping options?’ – this should help you get a better understanding of the shipping method you have selected for your order and when you should expect to receive your order.

The cost of shipping will be calculated at checkout once the shipping option and destination have been chosen. We offer the bellow delivery options:

Please note, Standard Airmail is the default shipping method. If you opt for Standard Airmail, you accept that it is a non-tracked, non-prioritized method of shipping.

If you select a tracked method of shipping, once your item is despatched, you will receive an email with all your tracking information and the steps to track your order.

SHIPPING CHART:

International Orders Shipping:
(All Counties excluding Australia):

SHIPPING METHOD	TRACKING	DELIVERY TIME
STANDARD AIR MAIL	Non-Tracked	7-21 Business Days
FREE SHIPPING (ORDERS OVER $150AUD)	Non-Tracked	7-21 Business Days
PACK & TRACK	Tracked	7-21 Business Days
EXPRESS POST	Tracked	2-7 Business Days

National Orders Shipping:

AUSTRALIA

(Toll DX EXPRESS cannot deliver to PO BOX Addresses, only Residential or Commercial.)

SHIPPING METHOD	TRACKING	DELIVERY TIME
TOLL DX Express	Tracked	1-3 Business Days

Please note that all shipping methods as listed above are an estimated time of delivery* and we are not responsible for any delays experienced by the couriers when delivering your Parcel. The shipping aspect of your order is a seperate service from Doyoueven and we reserve the right to not issue a refund on orders if packages are experiencing delays.

We are not liable for any losses incurred during any Natural disasters (inclusive of, but not limited to Floods, Fires, Tornados), Terrorist attacks or Threats of Terrorism, Customs service strikes/ Postal Service Strikes, Civil Conflict, Riots, Invasions or Occupancy, Extreme Weather Conditions, or Failure of telecommunication Networks.

At this point, If your parcel is undeliverable and is returned back to our facility, we will contact you immediately and then take the next steps in resolving your order by sending it to your new address or issue you a refund for your items.

In the event the Couriers are experiencing delays in the delivery of your order, we are unable to take any further action on your order until it exceeds 40 business days since shipment, as your parcel may still well and truly be on it's way to destination.

3. What time can I expect my delivery?

Deliveries can be made anytime between 7am to 9pm, however our couriers do their best to deliver your parcels during a time that fits around your lifestyle
4. What if no ones home, do I need to sign for my delivery?

We understand that you might not be home to sign or collect your parcel and a signature may not always be required for delivery. If this is the case, the couriers may leave your parcel in a safe and secure mailbox or they will simply leave a calling card. The calling card will include details of your package, which will inform you that your parcel has been returned back to your local depot, upon which you will then be able to contact them to arrange collection or to reschedule a new delivery date.
5. Do you ship to my country?

We deliver to over 200 Countries WORLDWIDE, including USA, Canada, New Zealand, Asia and certain counties around Europe.

Shipping cost will be calculated at checkout once the shipping method and destination has been chosen.
6. Will I be charged Customs and Import Duties?

ALL INTERNATIONAL ORDERS:

DOYOUEVEN cannot control any customs or import duties applied to your package by your local customs. Any outstanding customs charges or import duties must be paid by the customer and we cannot be held responsible for these charges. Customs charges or import duties are not included in the price of your items ordered. DOYOUEVEN cannot tell you what the cost will be as customs policies and charges can vary from country to country.

If you refuse to accept delivery of the items you have purchased, the couriers may return the items back to DOYOUEVEN. In the event that this happens, you will be refunded for your order once it is received back to our facility, excluding the cost you paid for shipping as this aspect of your order was fulfilled.
7. I entered the wrong item / shipping address, what do I do?

We’re really quick with processing orders to make sure that you receive them as soon as possible.

You can amend your order as much as you like before you click ‘Confirm & Pay’, but after this point, you will be unable to make any changes or amendments to your order, as our warehouse team will have already started processing and preparing your order for delivery.

Once your order is being processed, there is nothing we can do to amend the items or the shipping address which was provided. If you have entered the incorrect address, you will need to get in contact with the residence of the address you had originally provided us with, as they will be the ones to receive your package. If this address does not exist, it will simply make it's way back to our facility, upon which receiving, we can then redirect your parcel to your correct address.

If you have entered any incorrect details for your order and it has already been fulfilled and processed from our facility, your order cannot be canceled after this point, as it is already well and truly on it's way to your destination. Once you receive your order, if you still require changes to be made to your order, you will need to contact us so that we may inform you with the next steps in order to return your item(s) for a replacement.

We are not liable for any losses incurred if the customer has provided any incorrect details for their order. DOYOUEVEN also reserves the right to not issue a refund on orders never received due to the incorrect details being provided.
8. Do you deliver to PO Box Addresses?

For all International orders, YES we can deliver to a PO Box Address, however, for our national AUSTRALIAN customers, we are unable to deliver to PO Box Addresses. You will need to provide us with either a residential or commercial address.

In the event you do supply us with a PO Box Address, you will be contacted by one of our friendly customer service representatives to retrieve a valid mailing address. You order will not be shipped until a valid shipping address is provided.

ORDERS:

1. Where is my order?

Once your order is placed, and processed, you will receive an email stating that your order has been dispatched. This will contain your order ID number, the shipping method you have selected, and the items you have ordered. Please be aware that your order is subject to the shipping times that you've selected.

If you are unsure of the method of shipping you have selected for your order, you can view this on your order conformation email which was sent to you right after your order was placed.

Please note, Standard Airmail is the default shipping method.

If you do not select a different method of shipping for your order, and proceed with the default method of shipping, Standard Airmail, you accept that it is a non-tracked, non-prioritized shipping service.

If you select a tracked method of shipping, once your order is dispatched, you will receive an email with all your tracking information and the steps to track the progression of your parcel.

To check the estimated delivery time of your parcel, please view our Shipping Chart, located in the section titled ‘DELIVERY INFORMATION’, under subtitle ‘What are my shipping options?’ – this should help you get a better understanding of the shipping method you have selected for your order and when you should expect to receive your order.
2. Can I track my order?

Yes certainly, – Provided you have selected and paid for a tracked method of shipping.

Our only tracked methods of shipping are PACK & TRACK, EXPRESS POST (for International orders) and Toll DX EXPRESS ( for National orders). If you're unsure of the method of shipping you have selected for your order, please check your order confirmation email, which was sent to you right after your order was placed.

Please note, Standard Airmail is the default shipping method.

If you didn't select a different method of shipping for your order, and proceeded with the default method of shipping, (Standard Airmail), you've accepted that your order is being sent via a non-tracked, non-prioritized method of shipping.

If you select a tracked method of shipping, once your order is dispatched, you will receive an email with all your tracking information, from the couriers, and the steps to track the progression of your parcel.

To check the estimated delivery time of your parcel, please view our Shipping Chart, located in the section title ‘DELIVERY INFORMATION’, under subtitle ‘What are my shipping options?’ – this should help you get a better understanding of the shipping method you have selected for your order.
3. I entered the wrong item / shipping address, what do I do?

We’re really quick with processing orders to make sure that you receive them as soon as possible.

You can amend your order as much as you like before you click ‘Confirm & Pay’, but after this point, you will be unable to make any changes or amendments to your order, as our warehouse team will have already started processing and preparing your order for delivery.

Once your order is being processed, there is nothing we can do to amend the items or the shipping address which was provided. If you have entered the incorrect address, you will need to get in contact with the residence of the address you had originally provided us with, as they will be the ones to receive your package. If this address does not exist, it will simply make it's way back to our facility, upon which receiving, we can then redirect your parcel to your correct address.

If you have entered any incorrect details for your order and it has already been fulfilled and processed from our facility, your order cannot be canceled after this point, as it is already well and truly on it's way to your destination. Once you receive your order, if you still require changes to be made to your order, you will need to contact us so that we may inform you with the next steps in order to return your item(s) for a replacement.

We are not liable for any losses incurred if the customer has provided any incorrect details for their order. DOYOUEVEN also reserves the right to not issue a refund on orders never received due to the incorrect details being provided.
4. Why has my order been cancelled?

Our items sell out extremely fast due to such high demand and on occasion, an item you have ordered can suddenly become unavailable. These cases are extremely rare but can happen from time to time.

If the item you order does sell out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains multiple items, we will despatch the rest of your order and refund the out of stock item.
5. Will I be charged Customs and Import Duties?

ALL INTERNATIONAL ORDERS:

DOYOUEVEN cannot control any customs or import duties applied to your package by your local customs. Any outstanding customs charges or import duties must be paid by the customer and we cannot be held responsible for these charges. Customs charges or import duties are not included in the price of your items ordered. DOYOUEVEN cannot tell you what the cost will be as customs policies and charges can vary from country to country.

If you refuse to accept delivery of the items you have purchased, the couriers may return the items back to DOYOUEVEN. In the event that this happens, you will be refunded for your order once it is received back to our facility, excluding the cost you paid for shipping as this aspect of your order was fulfilled.
6. How can I pay for my order?

We accept payment for your order from the following cards: Visa, Visa Debit, MasterCard and American Express.

We also accept payment through PayPal, instore Gift Cards and supplied Coupon Credit codes.
7. Is ordering online safe?

You can be assured that shopping with DOYOUEVEN is completely safe! We use industry-standard encryption systems for potentially sensitive information, such as your name, address and any other critically sensitive information you provide us with like your credit / debit card details. Information passed between your computer or electronic device and our website cannot be read in the event of someone else intercepting it.
8. How do I know that you have received my order?

Once you have successfully placed an order, you will be redirected to an order confirmation message, which will contain your order ID number. This information will also be emailed to you. This email may take up to 30 minutes to be received in your inbox, please check your spam folder to ensure your conformation email hasn’t been sent there instead.

Once our team at our warehouse have processed your order, you will receive a secondary email to let you know that your order has been shipped. Once again, if an email does not appear to have been received, please check your spam folder.
9. I’m trying to finish my order but the price changes at the checkout, what is currency conversion?

Currency conversion can be a tricky thing to understand if you have never heard of it before, but we’re going to make it as easy to grasp as possible!

If you live in the US, you will paying for your order in USD (US Dollars), however, $1 USD may not necessarily equal $1 pound, Euro, Yen, Stirling or Australian Dollars.

$1 USD can be worth more or less, once it is converted to another nations currency.

Because we are an Australian based company, upon checkout of your order, the total amount will convert into AUD, (Australian Dollars). Rest assured you will ONLY be charged in your local currency, - the amount that was displayed before reaching the final check out page.
10. What should I do if I receive an incorrect or faulty item?

We’re sorry to hear that you’ve received an incorrect or faulty item. Please send us a message with your order ID, the name of the product you were supposed to receive, (for a faulty item – a picture of the fault or damage to the garment and further details of the problem), within 7 days* of receiving your order.

You can get contact with our customer service and support team via the ‘Contact Us’ email box at the bottom of this page. Our customer service team will work diligently to have this resolved for you as quickly as possible.

Please note, that if the item has been worn, washed or used in any way, your item cannot be replaced due to industry standards on Health and Hygiene and wear and tear. If your product is damaged whilst wearing it, we cannot issue an exchange or replacement. If the product you received was not faulty upon arrival and you choose to continue to use it in any way, this means that you have accepted your item in the condition in which it was received and DOYOUEVEN is no longer liable for the way in which you choose to use your item or any damage that is incurred then-after.

*There is no lifetime warranty on any of our products, they are all subject to wear and tear over time and depending on how you handle your item.

*If you are required to return your item(s) back to us, and we offer to cover the cost in order to do so, your order will need to be sent via the most basic method of shipping (Standard Air Mail), this is generally a non-tracked, non-prioritized service. We will only reimburse you the cost of shipping up to the amount of Standard Air Mail despite the method of shipping you use.
11. Can I exchange an item?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Alternatively, once your return items are received back at our facility, we can issue you a credit note for the item to repurchase the correct colour/size you were after. Items can only be returned if you have contacted us within 14 days* of receiving your order. Your return needs to be sent and received within a reasonable timeframe in order to still be eligible for exchange. If not, your item may be rejected and returned to sender.

Please note, that if the item has been worn, washed or used in any way, your item cannot be replaced due to industry standards on Health and Hygiene and wear and tear.

Once your return has made its way back to our facility, the items are then subject to inspection upon arrival, if they do not comply with our Policies on Health and Hygiene, and are deemed to be worn, washed, or used in any way, your return will be rejected and simply sent back to you.

Doyoueven is not responsible for any costs involved in order to process your exchange. It is the customer obligation to ensure that they comply with our policies Before returning any items and failing to do so is not the responsibility of Doyoueven, nor will we cover any loses incurred if your return is rejected.

Please return your item(s) to us following the method below:

Before sending your items back, please contact us to notify us of your intent to return your items with your Full name, Order ID number, and the details of all the item(s) you wish to return and why. Our customer service team will then be able to provide you with the returns address and any other details that will assist you in the steps you need to process a return. To get in-touch with our customer service team, at the bottom of this page fill in the required details in the ‘Contact Us’ box.

Please note, we do not issue refunds on non-faulty items, only in-store credit once your return item is received back at our facility.

Also ensure that you keep your postal receipt from the post office once your items have been shipped back to us. Your certificate of postage (receipt) will need to be kept in a safe place, as you will need this as proof of your return.

If a postage certificate cannot be supplied upon request DOYOUEVEN reserves the right to refuse a refund or credit note for your items.

*By returning your items, you, the customer have acknowledged and agreed to cover any costs involved in order to receive store credit for the value of your goods. This means you will only receive store credit to repurchase your items for an existing order and the customer will be required to cover any costs involved in order to reship your goods. We are not the couriers and cannot be held liable for any costs which are incurred in using their services.
12. I think my order has gone missing, what can I do?

We're sorry to hear that you are still yet to receive your order, and suspect that it might have gone missing during delivery. Our international couriers, Australia Post advise is to inform customer that the estimated time of delivery for packages sent via Standard Air Mail, is between 7-21 Business days. This is simply a guideline of when you should expect to receive your packages. The couriers also state, that customers may experience slight delays in receiving their orders during busy holiday season. During such times, Australia Post and your national couriers state that customers may expect their order to be received with a delay of up to 2 weeks after the given estimated delivery date.
This is an extract from our International couriers and the steps which need to be taken before launching a formal inquest into the whereabouts of your parcel, along with your consumer rights:Extract From AUSTRALIA POST for missing Parcels: (intinational orders only)Missing parcel items

If your parcel or letter hasn't been delivered as expected, and you are concerned that it is missing or lost, we'd like to help you find it.

Things to check

If you are trying to find a missing or late mail item, there are a few things you can check in the first instance.

Following these steps, if you believe your item is missing, please submit a missing item enquiry so that we can investigate.
Submitting an enquiryThe sender of the item should lodge a MISSING OR LATE ITEM ENQUIRY FORM according to the following timeframes:
International items

Please note:

If your order is not received within this timeframe you may then launch a formal investigation into your parcel's delivery with the international couriers. For future orders, we also have Trackable and Express methods of shipping, 'PACK & TRACK' and 'EXPRESS POST' - If your order is sent via either one of these methods of shipping and still goes missing, we will insure you for the total value of your items. You can select either one of these methods of shipping upon checkout of your next order.
13. I have ordered a Presale item, when should I expect it?

Due to popular demand, there are times that we completely run out of stock of your favourite items.

By ordering a Presale, this item allows you to ensure you don't miss out on securing your favourite goodies the next time they become available. Once you place an order for a presale item, this automatically secures your place on our priority list, making you one of the first to receive this item, once back in stock. The estimated date of shipping will be displayed at the top of the product, in the product description. Once your Presale item has been dispatched for delivery, you will receive a conformation email notifying you that your order has been shipped!

If you have purchased a presale item(s), you have acknowledged and accepted that your order will be processed at the specified date which is provided for the presale item(s). Presale orders will not be cancelled if the customer fails to acknowledge the delayed shipment for presale items.

If you purchase a presale item, or if your order contains a presale item, your order will not be fulfilled and processed until the date specified for presale items to be processed. Orders cannot be partially processed, if you would like all other items to be sent out before the estimated dispatch for Presale items, you will need to place them in a separate order.
14. I just placed my order, can I cancel it?

We’re really quick with processing orders to make sure that you receive them as soon as possible.

Once you click ‘Confirm & Pay’, we are unable to make any changes or cancel your, as our warehouse team will have already started processing and preparing your order for delivery.

Once your order is received and you still wish to cancel your order, simply contact us through the email contact box located at the bottom of this page notifying us that you wish to cancel your order and return it back to our facility. A customer representative will then be able to instruct you on the steps you need to take in order to initiate your refund for cancelation. Once your parcel is received back at our facility, we will then contact you to notify you that we have issued you a refund for your items*.

Please note, that if the item has been worn, washed or used in any way,Your return items will be subject to inspection upon arrival, if the items appear to be used in any way a cancelation will not be issued and the items will simply be forwarded back to sender.

We are not liable for any losses incurred if the customer has provided any incorrect details for their order. DOYOUEVEN also reserves the right to not issue a refund on orders never received due to the incorrect details being provided.

RETURNS:

1. I bought my items on SALE, can I return them?

Items bought on sale cannot be refunded or returned for a credit note and will simply be forwarded back to sender.
2. How do I return my package?

You can return your item to us and place a new order to receive the item of your choice. Alternatively, once your return items are received back at our facility, we can issue you a credit note for the item to repurchase the correct colour/size you were after. Items can only be returned within 14 days* of receiving your order.

Please note, that if the item has been worn, washed or used in any way, your item cannot be replaced due to industry standards on Health and Hygiene and wear and tear.

Please return your item(s) to us following the method below:

Before sending your items back, please contact us to notify us of your intent to return your items with your Full name, Order ID number, and the details of all the item(s) you wish to return and why. Our customer service team will then be able to provide you with the returns address and any other details that will assist you in the steps you need to process a return. To get in-touch with our customer service team, at the bottom of this page fill in the required details in the ‘Contact Us’ box.

REFUNDS: Please note, we do not issue refunds on non-faulty items, only instore credit once your return item is received back at our facility.

Please also ensure that you keep your postal receipt from the post office once your items have been shipped back to us. Your certificate of postage (receipt) will need to be kept in a safe place, as you will need this as proof of your return. If you are unable to present your receipt upon request as proof of postage, DOYOUEVEN reserves the right to refuse a refund or issue in-store credit.

If the customer fails to provide a receipt of proof of postage upon request, DOYOUEVEN reserves the right to refuse store credit or a refund for the item. DOYOUEVEN is not liable if any loses incurred when returning your item back for replacement. The item is the customers responsibility until it is received back at our facility. The item will be subject to inspection upon arrival, if deemed to be unfit for return (worn, washed or used in any way or falls outside our given timeframe for returns), your item will be refused and returned to sender.

By returning your items, you, the customer have acknowledged and agreed to cover any costs involved in order to receive store credit for the value of your goods. This means you will only receive store credit to repurchase your items for an existing order and the customer will be required to cover any costs involved in order to reship your goods. We are not the couriers and cannot be held liable for any costs which are incurred in using their services.

PAYMENTS:

1. How do I pay?

We accept payment for your order from the following cards: Visa, Visa Debit, MasterCard and American Express.

We also accept payment through PayPal, instore Gift Cards and supplied Coupon Credit codes.
2. Who processes my payment and is it safe to order online?

We use STRIPE as a 3rd party payment gateway.

You can be assured that our third party payment gateway providers, Stripe are completely safe and trusted in handling and processing all your payments with our store! We use a industry-standard encryption systems for potentially sensitive information, such as your name, address and any other critically sensitive information you provide us with like your credit / debit card details. Information passed between your computer or electronic device and our website cannot be read in the event of someone else intercepting it.
3. I’m trying to finish my order but the price changes at the checkout, what is currency conversion?

Currency conversion can be a tricky thing to understand if you have never heard of it before, but we’re going to make it as easy to grasp as possible!

If you live in the US, you will paying for your order in USD (US Dollars), however, $1 USD may not necessarily equal $1 pound, Euro, Yen, Stirling or Australian Dollars.

$1 USD can be worth more or less, once it is converted to another nations currency.

Because we are an Australian based company, upon checkout of your order, the total amount will convert into AUD, (Australian Dollars). Rest assured you will ONLY be charged in your local currency, - the amount that was displayed before reaching the final check out page.
4. How do I know that you have received my order?

Once you have successfully placed an order, you will be redirected to an order confirmation message, which will contain your order ID number. This information will also be emailed to you. This email may take up to 30 minutes to be received in your inbox, please check your spam folder to ensure your conformation email hasn’t been sent there instead.

Once our team at our warehouse have processed your order, you will receive a secondary email to let you know that your order has been shipped. Once again, if an email does not appear to have been received, please check your spam folder.
5. When will I be charged?

When you reach the final billing page and submit your order, your payment will be accepted as soon as you hit the 'Pay' button at the checkout.

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Support

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Tylrhome customer services are here to help.

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